Below is a selection of testimonials from our lovely users..
Mobile Party Provider: Fun Science West Lancs
We didn’t have an online booking system when I started as a Fun Science franchisee. We had a booking form which was in Word and worked perfectly well and gave us all the information we needed. However, I quite often felt a slight resistance from customers. They would email to apologise for not completing it. They would send me their deposits but not their form or would say they would have to get their husband to print it off and send it to me by post or their computer couldn’t edit it or that they only had a phone and not a computer.
Whilst I didn’t lose any customers or have any complaints I soon realised that parents had very little time and wanted things sorted straight away. And when they did want to sort things out, it would often be late at night or before 9 in the morning, not office hours.
Around the same time, I was starting to get more bookings and starting to feel that I was in danger of losing track of who had paid deposits, who hadn’t and what information they had sent me (if they hadn’t sent a form).
Then I discovered Snozzcumber. It was recommended on a Facebook forum for children’s entertainers I had joined. It was simple and I liked the feel of it. Adam [Snozzcumber Founder] is always willing to sort any glitches straight away and to take any suggestions into account and he is always developing the system to improve it.
Customers can either get in touch via my Snozzcumber form online whenever is convenient for them, you get email notification and can then process the enquiry at your convenience. Alternatively, if customers contact you direct, for example by phone, you can quickly and easily input all the info you need into Snozzcumber and then send it to them to verify and/or add further details and pay. It makes things very easy as people can confirm any time of the day or night and transfer the money direct to your account, even when you are asleep or doing another party or whatever.
The diary is the best bit though. I can see at a glance how busy I am any particular month which really helps with programming our own events and fitting in things like meetings and managing my workload.
You can print off a pdf with all the details of the party (including the amount still to pay) and take it with you to the party. However, as the diary has automatically synced to my iphone calendar I don’t usually need to do that, I just click on the address and postcode on my iphone calendar and it goes straight to my iphone maps showing time and best routes and off I go, using it as a SatNav. (Well I usually check it the before so I leave myself plenty of time!)
Once I get back, I can record the payment and mark it as paid, and when I need to do accounts, I can export it all to excel so it helps keep track of income too! Very useful as we often deal in cash. It’s also great as, due to the colour coding, I can know with just a glance if there are any deposits or balances outstanding, particularly useful if you do charity or corporate gigs which aren’t always set up for the ‘cash on the day’ thing.
I can then send a thank you email to the client using the standard texts facility. You can create as many standard texts as you like and personalise them as much as you want. You can even add in placeholders which automatically puts in (for example) the birthday child’s name if you want to make it more automated yet seem personal. I use it to ask for reviews and direct them to the websites I’d like them to use. This facility can be used for emails throughout the booking process, for example checking any requirements you have, reassuring them you are coming etc.
Overall the system is excellent. It is a real timesaver. It’s simple for both you and clients to use. It makes you look professional and it you always have the information there at your fingertips on your phone. You can literally be checking if you have availability on your phone as you are talking to a potential booking, and that can be anywhere you are!
Most importantly of all, it makes me feel organised and that gives me confidence. We’re not in this business because we want to be stuck at a desk in an office but we need to instil confidence in our customers and give them excellent customer service. This system helps with both. And depending on your customer service style (or workload!) you can get them to input the data or do it for them and get them to verify it. It’s never happened but the verification system means that if anything were to go wrong, they have verified and agreed the details and agreed to terms and conditions (if you have added them).
I’m very happy to have recommended Snozzcumber to our franchisor and for it now to be rolled out to all franchisees. It’s something that will really add value to the franchise offering, as it is almost like a virtual assistant, and with a subscription system, I imagine it is a fraction of the cost of getting a bespoke system created from scratch.
So whether you are a solo entertainer just starting out or a large franchise wanting to offer a great added value service to your franchisees, I’d definitely recommend giving Snozzcumber a try. You’ll wonder how you ever lived without it!
Snozzcumber has been generating a great deal of party enquiries for us from the moment we started. We have found it to be a really useful resource for getting enquiries in the local area.
Jacqueline Boylan a.k.a Wacky Jacky
Franchise providing Party Pro Manager for all their branches: Fun Science
Adam was great at listening to our thoughts and adapting the system to come up with something to suit our business perfectly. He was very patient with dealing with our requests and changes and worked hard to make sure he understood our needs before implementing them.
We hope that the booking system will make it easier for customers to book their children onto our holiday clubs and to book birthday parties. Furthermore, the booking system will greatly reduce the amount of time spent on admin for us and our franchisees.
As we are signing up to a monthly subscription for all our franchisees we are able to offer the system to them for free which significantly improves our franchise offering and will hopefully help us attract and retain many new branch owners.
Fun Science specialises in providing science themed parties, workshops, after school clubs and holiday clubs to children aged 3-11 across the UK
Mobile Party Provider: Childsplay Events
I would like to give a huge Thankyou to Adam with this excellent peice of software.
Booking system saves so much time although I do like to give a personal service however saves me being up all night taking bookings! I would be lost without it & would highly recommend it to any Party Planner & Thankyou for all your help much appreciated x
Childsplay offers a wide range of services including bouncy castle hire, mascots, crafts, facepainters and more.
See Childsplay’s Snozzcumber PartyFolio.
Mobile Entertainer: Grandaddy & Nanny Trumbell
I think I was one of the very first to try out this system when it was still in the developmental stage. I have seen it grow from a ‘useful’ little program to something that I could just not imagine being without.
PPM does just about everything I want a diary/booking system to do.
It attracts prospective clients via the mini-site, it encourages those clients to send me 100% of the info I need to supply them with a firm quote.
The clients can also check my future availability by using the inbuilt, live, on-line calendar.
Once a client has booked I can keep a check on information supplied at a glance through the PPM admin page wich, incidentally, works across all platforms including mobiles, desktops, tablets, and more.
Just a quick look tells me if I still need information from them, if they have paid a deposit, settled their account, or confirmed a party date.
Changes are made to the system almost very time I think of something I would like added or improved.
In my opinion, this is the system everyone in our industry should be using. Just try it for free of charge for a month and you will be sold on the idea.
Feel free to contact me privately if you want my unbiased opinion or clarification on any other aspects of the software.
Grandaddy & Nanny Trumbell are mobile clowns / magicians based in Blackpool.
See Grandaddy & Nanny Trumbell’s Snozzcumber PartyFolio.
Party Venue: Kidz Party Zone @ Bric-Kit
I have been using this system for about a year now and have not looked back! Great at tracking the party bookings and managing all the added extras that people require.
If you want a reliable easy system to use to book, track and manage your parties then this is it!! Must have for any party entertainer wether mobile or static.
Fab customer service too and always listen to any extras you might think would make the system better.
We would throughly recommend using the snozzcumber system for your party bookings.
Mobile Party Services: Sugarcane Candy
Our reason for choosing Snozzcumber.com in the first place came from a fantastic reccomendation from another user, Granddaddy and Nanny Trumbell. I spoke to Adam Barrett, a fantastic guy who really helped me with the initial set up for Sugarcane Candy.
Initially I didn’t think Snozzcumber would do a lot for our business because a lot of our business comes from our Facebook page. But to be honest it’s beaten all expectations. Running the business through Snozzcumber has definitely made things easier for us, even though we still use a diary for our phone calls.
Our favourite feature of Snozzcumber.com is the Book Now button which guides our customers direct from our Facebook page to our new Snozzcumber.com page / site. I also find it useful to be able to save online bookings to PDF and then print the booking out.
Support is always helpful and quick and responses very knowledgeable. I would gladly recommend this business.
Sugarcane Candy offer a wide range of mobile party services around Blackpool.
See Sugarcan Candy’s Snozzcumber mini-site.
Mobile Party Services: The Little Party People
Snozzcumber are a friendly, professional service which will help Little party people no end! Their system is easy to use and collates all the information we need to ensure we look organised and professional to all our customers at all times.
They really do care about this industry and go the extra mile to help everyone in it.
The Little Party offers a variety of party services, including retro parties, puppet shows and dancing diva parties.
See The Little Party People’s Snozzcumber mini-site.
Party venue: Burnley Wood Community Centre
A massive thank you to Adam for holding my hand whilst setting up our booking system, was over the moon was only live a few hours and we had our first enquiry, that pleased I messaged Adam to tell him.
Mobile Entertainer: Mr Balloony
Adam, without your help and advice I would still be still getting totally bogged down with repeat messaging to customers day after day.
Your system has given me just what I wanted and your ability to add and work with me to create the things that I need has been amazing.
Your mini pages have given me a way of setting down all my packages and services in detail and it’s so easy to change when things change in my business.
Your forms create a complete running cost quote for us now, so I know straight away what my customers want, then I can either call them back or email to discuss and give availability, in a personal and friendly way.
I am careful when it comes to money as it’s been hard to build up this business over the last two years from nothing but the cost of all this is a no-brainer for me – amazing value and time saving.
Thank you Adam for your help and support, and well done to you, Snozzcumber.com is just what I have been looking for.
Mr Balloony offers balloon model services and other party services around Notthingham
See Mr Balloony’s Snozzcumber mini-site.